game77 Privacy Policy

game77 is the data controller responsible for the personal information you provide when using the game77 platform at game77.lat. game77 operates as a PAGCOR-licensed online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Iloilo, and beyond.

As data controller, game77 determines the purposes and means of processing your personal data. This Privacy Policy sets out our obligations to you and your rights in relation to the personal data we hold. If you have questions about how game77 handles your data, please contact our Data Protection Officer using the details in Section 15.

This Privacy Policy applies to all personal data collected through: the game77 website at game77.lat; any communications you send to game77 support; and any transactions processed via our platform, including deposits and withdrawals via GCash, Maya, BPI, BDO, and other supported Philippine payment methods.

game77 collects personal data across several categories. The specific data we collect depends on your level of interaction with our platform:

game77 does not collect sensitive personal information (as defined under the Philippine Data Privacy Act) beyond what is strictly necessary for KYC compliance and regulatory obligations.

game77 collects personal data through the following means:

• Direct registration: Data you provide when creating your game77 Account, including your name, mobile number, email, and date of birth;
• KYC document upload: Government-issued identification documents submitted to complete identity verification;
• Transactions: Information generated when you make deposits or request withdrawals via GCash, Maya, or bank transfer;
• Platform use: Technical and behavioural data collected automatically through your use of the game77 website and games, via server logs and cookies;
• Customer support: Data you provide in communications with the game77 Filipino support team via live chat or email;
• Third-party verification: Identity and AML verification data obtained from authorised third-party verification service providers;
• Payment providers: Transaction confirmation data from GCash, Maya, and other Philippine payment processors.

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing regulations, game77 processes your personal data on the following legal bases:

game77 uses your personal data for the following specific purposes:

• To create, verify, and maintain your game77 Account;
• To verify your identity and age in accordance with PAGCOR requirements (minimum age of 21 years);
• To process deposits and withdrawals through your chosen Philippine payment method;
• To detect and prevent fraud, money laundering, collusion, and other prohibited activities on the platform;
• To provide responsible gaming tools and to monitor gameplay patterns for indicators of problem gambling behaviour;
• To comply with reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other relevant Philippine government bodies;
• To respond to your customer support enquiries and to resolve complaints or disputes;
• To improve the game77 platform through analysis of aggregated, anonymised usage data;
• To send you account-related notifications, including security alerts and transaction confirmations;
• To send promotional communications, where you have consented to receive them.

game77 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may disclose your personal data to the following categories of recipients, strictly as necessary:

• PAGCOR and Philippine regulatory bodies: Disclosure required by our gaming licence and applicable Philippine law, including AML reporting obligations to the Anti-Money Laundering Council;
• Payment processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank, and other payment providers receive transaction data necessary to process your deposits and withdrawals;
• Identity verification providers: Authorised KYC and AML verification service providers engaged by game77 to perform identity checks required by PAGCOR;
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and fraud detection service providers who process data on game77's behalf under contractual data processing agreements;
• Game software providers: Casino game developers and live dealer studios who may process game session data to deliver their services, subject to data processing agreements with game77;
• Law enforcement: Where required by a valid court order, subpoena, or other lawful process issued by a Philippine authority.

All third-party data processors engaged by game77 are bound by contractual obligations consistent with the Philippine Data Privacy Act and are prohibited from using your data for any purpose other than those specified in their agreements with game77.

game77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit game77.lat.

game77 uses the following categories of cookies:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your game77 Account. For mobile browsers on Android or iOS, refer to your browser's settings menu to manage cookie permissions.

game77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, and resolve any disputes that may arise.

The following indicative retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years following Account closure, as required by PAGCOR and AMLC regulations;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act;
• Customer support records: Retained for 2 years from the date of the last interaction;
• Technical logs (IP addresses, session data): Retained for up to 12 months for security and fraud investigation purposes;
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter for compliance purposes.

Upon expiry of the applicable retention period, game77 will securely delete or anonymise your personal data in accordance with our data destruction policy.

game77 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk of the processing activities:

• 256-bit SSL/TLS encryption on all data transmissions between your device and game77's servers;
• Hashed password storage — game77 never stores passwords in plain text;
• Two-factor authentication (2FA) for Account logins from new or unrecognised devices;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing by independent cybersecurity professionals;
• Data breach response procedures — in the event of a personal data breach, game77 will notify affected players and the National Privacy Commission within the timeframes required by RA 10173.

Despite these measures, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your game77 Account credentials and for notifying us promptly if you suspect any unauthorised access to your Account.

• Right to be Informed — You have the right to know what personal data game77 holds about you and how it is used, as described in this Privacy Policy;
• Right of Access — You may request a copy of the personal data game77 holds about you by contacting our Data Protection Officer;
• Right to Rectification — You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure — You may request deletion of your personal data, subject to our legal obligations to retain certain records under PAGCOR and AMLC requirements;
• Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability — You may request a structured, machine-readable copy of the personal data you have provided to game77;
• Right to Lodge a Complaint — You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe game77 has violated your data privacy rights.

To exercise any of these rights, please contact game77's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". game77 will respond to all valid requests within 30 days of receipt.

11.1 With your consent, game77 may send you promotional communications about new games, bonuses, and special offers via SMS to your Philippine mobile number, by email, or via in-platform notifications.

11.2 You may withdraw consent to receive marketing communications at any time by: (a) updating your communication preferences in your Account settings; (b) using the unsubscribe link in any marketing email; or (c) contacting game77 support and requesting to be removed from all marketing communications.

11.3 Withdrawal of marketing consent does not affect your ability to receive transactional communications from game77, such as account security alerts, deposit confirmations, withdrawal notifications, and other service-related messages that are necessary to manage your Account.

11.4 game77 does not send unsolicited bulk marketing messages. If you receive a communication purportedly from game77 that you did not request and that contains suspicious links or requests for your account credentials, please report it to [email protected] immediately as it may be a phishing attempt.

game77 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the KYC process for all Accounts, and game77 employs technology-based measures to detect and prevent underage access attempts.

If game77 becomes aware that personal data has been collected from a person under the age of 21, that Account will be immediately suspended, all associated funds will be held pending investigation, and the personal data will be deleted unless retention is required for regulatory reporting purposes.

If you are a parent or guardian and believe that a minor may have registered an Account on game77, please contact our support team immediately at [email protected].

13.1 Some of game77's technology partners and service providers may process personal data on servers located outside the Philippines. Where such international transfers occur, game77 ensures that appropriate safeguards are in place in accordance with the Philippine Data Privacy Act and related National Privacy Commission guidelines.

13.2 Safeguards for international transfers include: contractual clauses requiring the recipient to protect personal data to a standard equivalent to Philippine law; and, where available, adequacy decisions recognising the destination country's data protection framework as providing sufficient protections.

13.3 game77 will not transfer your personal data to a country or territory that does not provide an adequate level of protection without your explicit consent, unless the transfer is necessary to fulfil our regulatory obligations.

14.1 game77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The "Last Updated" date at the top of this policy indicates when the most recent revision was made.

14.2 Material changes to this Privacy Policy will be communicated to all registered game77 players via email to their registered address and via a notice on the game77 platform at least 7 days before the changes take effect.

14.3 Your continued use of the game77 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated policy, you must stop using game77 and may close your Account by contacting support.

For all privacy-related enquiries, data access requests, or complaints regarding game77's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (Subject: "Data Privacy Request")
• Live Chat: Available 24/7 on game77.lat (ask for Data Privacy team)
• Response time: game77 will acknowledge all privacy requests within 72 hours and provide a substantive response within 30 calendar days.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official Philippine government channels.

This Privacy Policy was last reviewed and updated in June 2026. It supersedes all previous versions and should be read in conjunction with the game77 Terms & Conditions.